Note: Your username is your school email address.
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On the app’s login page, tap 'Forgot password' (see orange circle in the image below).
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In the pop-up window, enter your school email address.
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Check your inbox for an email from us — it will contain a unique code and step-by-step instructions.
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Follow the instructions in the email to set a new password.
If you don’t receive the reset email within a few minutes, please check your spam/junk folder or ask your IT team to ensure emails from our domain aren’t blocked.
Have any questions? We’re here to help!
📧 Email us at: support@nowpressplay.co.uk
📞 Call us on: 0203 727 5592